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If you're experiencing a problem with Storybuilder,
please fill out and submit the following service
request form. You may also want to check out some
known problems.
For suggestions, or requests for improvements, please use our
suggestion form.
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| When you submit your service request report, it will be
entered into our database for tracking purposes. Periodically we will
post notices regarding service requests reported by our users in the
Known Problems section of this page, and tips
or workarounds on the FAQ page.
Please be as specific as possible when describing the problem.
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| The following is a list of some known problems; we are working to correct them A.S.A.P.
EXPORT
- #### signs appear in the exported data from "Export,
Storybuild" in the txt file opened in Excel. This does not
happen if the export is made from the "Statistics" tool window
- The whole Storybuild is not exported if "Export,
Storybuild" is used and the build is not completely open and the
pop-ups are not showing - in other words you only get what you see.
Export from the Statistics tool instead.
If you do not need any information about the detailed box
descriptions or the names of the paths use Tree View and export from
there
BOX RIGHT CLICK MENU
- If this freezes switch to another mode and then back again
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